Learn the Basics of The Black Swan Method™
In this introductory lecture-based course, you'll get acquainted with the Negotiation 9 (N9). These are the core skills of The Black Swan Method™, a communication approach designed to demonstrate tactical empathy, build rapport, and achieve trust-based influence.
You'll gain a fundamental understanding of each of the 9 core skills, the purpose of each, and how it can be used.
Negotiation 9 Skills:
- Dynamic Silence
- Calibrated Questions
- "I" Messages
Sandy Hein is a Negotiation Instructor and Coach at The Black Swan Group.
Sandy began her career as a police officer in Alexandria, Virginia, and wore many hats during her 23-year stint there, including 10 years as a hostage negotiator. She was also a certified instructor with the Virginia Department of Criminal Justice Services and served on the training faculty of the Virginia Sexual and Domestic Violence Action Alliance.
At Black Swan, Sandy follows her passion for teaching. She enjoys connecting with clients on a personal level and using a conversational approach to help them realize that—regardless of their personality or experience—they can use The Black Swan Method™ effectively if they have the right mindset and are committed to improvement.