High-Performing Negotiator Mindset
Success and survival aren't the same mindsets. Make sure you are prepared for success.
The crux of how well you perform in a negotiation isn't your level of research about your counterpart or your ability to persuade them, it all starts with your mindset. If you aren't in the right mindset, you're setting yourself up for less than optimal results.
In this half-hour course, you'll learn the Black Swan hack for getting into a high-performing negotiation mindset. In this course, you'll learn how to get into the CAVIAAR™ mindset. CAVIAAR is the acronym you need to build your confidence and mental flexibility needed to perform at your best. This is essential to setting the stage before you walk into any negotiation.
Don't let your skills fall flat, get in the mindset for success!
Troy Smith is a Negotiation Instructor and Coach at The Black Swan Group who joined the team in July 2020. Troy is a retired San Antonio Police Department officer who spent 23 years with the department, including 22 years in specialized units—such as the SWAT/Crisis Negotiators team and the U.S. Marshals’ Fugitive Task Force. During his career, Troy was involved in more than 300 hostage negotiations, including 270 as a lead negotiator, and never lost one of them
Having had a successful career in law enforcement, Troy is now focusing his energy on something he’s passionate about: giving others the opportunity to improve their communication skills. He brings a warm smile, pleasant demeanor, and helpful attitude to Black Swan and looks forward to using his talents to help clients get better.