Fundamentals of Handling Hostile Negotiations
Face Hostile Negotiations with Confidence
The Black Swan Group gives you the tactical tools for handling hostile negotiations.
Through 4 videos you'll learn skills for confrontation, dealing with attacks in negotiation, and building rapport without common ground. We will provide you with the talking points and skills to engage in a confrontation that leads to a productive outcome without damaging the relationship. We will answer the question, “How do you make a soft approach to a sensitive situation without inflaming the interaction?”. We will provide you with the tools to handle intense emotions from your counterpart. We answer the question, “How do I hold my ground or simply say no without derailing our progress?”. We will provide you with the tools to build trust with anyone, including counterparts that you have nothing in common with. In this session, we answer, “How do I become a trusted advisor without engaging in the beat-around-the-bush common ground conversation?”.
Course Outline:
- Session 1: Confronting Other's
- Session 2: Accusations Audit
- Session 3: Dealing with Attacks
- Session 4: Building Rapport and Trust
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Your Instructor
Brandon Voss is the President of The Black Swan Group and has been with the company since its 2008 inception. Based on his extensive experience with various selling approaches, Brandon has been instrumental in adapting the FBI’s hostage negotiation techniques to the business world.
Brandon is Black Swan’s thought leader with respect to the three negotiator types: the Analyst, the Assertive, and the Accommodator. He has made it his mission to teach clients how to identify each of these three types of negotiators and has developed a methodology for dealing with all of them in the most successful way possible.
In addition to shaping the strategic direction of The Black Swan Group, Brandon is one of the organization's top coaches and instructors.